Terms & Conditions


Campervan Rental Spain General Terms and Conditions of Rental


Mad Campers, Campervan Rental Spain. The reservation of a camper van from Mad Campers (hereinafter MC) implies the acceptance by the client of the following general conditions.

  1. Minimum age and authorized drivers.

1.1. Drivers must be at least 25 years of age and in possession of the current Class B driving license (with more than two years old) or the national permit equivalent to it. If you are not a resident of the EU, you must be in possession of the valid international driving license for this type of vehicle.

1.2. If at the time of delivery of the camper van, the customer does not have the required driver’s license, it will be considered for all purposes that the client has not come to collect the vehicle, so the conditions of cancellation of the reservation will apply without the right to compensation or a refund of any kind.

1.3. At the time of reservation of the vehicle, the driver must provide the original of the national identity document (DNI) or passport, European driver’s license or otherwise an international driver’s license, as well as a credit or debit card valid during the next 6 months to the rental date of the vehicle.

The client expressly authorizes MC to charge to his/her card in the following twelve months, the economic consequences of any infringement committed during the duration of the rental.

  1. Duration of the rental with campervan rental Spain MC

2.1. The minimum duration of the rental is two days with no maximum duration limit.

2.2 Vehicles are rented for hours and full days, taking into account the time of collection and return.

2.3. The collection after or the delivery before the agreed period will be the client’s responsibility and so he/she won’t receive any refund or discount.

2.4 The delay in the return of the vehicle according to the agreed date, will involve a daily penalty of 10 times the price per day paid. Likewise, the client must assume the possible expenses caused by such delay (specifically those derived from the delay suffered by other clients).

2.5 The rental price will be calculated for the total reserved period, if the client wishes to make any extension or change of the reserved period, he/she can do so before the beginning of the rental or during the same. Changes will be subject to vehicle availability.

  1. Reservations and Cancellations with campervan rental Spain MC

3.1 Reservations will be effective after payment of 25% of the total rental amount.

3.2 The reservation implies the obligatory contracting of an all-risk insurance with franchise that will have an added cost of 7 euros per day.

3.3 Any reservation implies the automatic collection of a deposit in order to cover any eventuality arising during the rental. This deposit will be of 600 euros which is the equivalent to the amount of the franchise of the risk insurance mentioned in the previous section. The deposit will be retained a week before the start of the rental and returned within 3 days after the end of the rental, as long as there have been no incidents. If for some reason MC cannot withhold the aforementioned deposit from the debit or credit card, the reservation cannot be made effective and the client will not be able to collect the vehicle until the payment of such deposit becomes effective.

3.4 In the event of an incident, breakage, misuse of equipment, etc., the deposit will be retained until the resolution of the same and MC will dictate the amount to be withheld from the deposit to correct the damage in its case. If the damages exceed the amount of the deposit and are not covered by the insurance (eg damage to the camper equipment), the customer agrees to defray the difference. In case of an accident and insurance use, the deposit will be used as payment of the franchise.

3.5 The reservation of an MC camper van can be canceled by the client, the cancellation will be subject to the following retentions:

a For cancellations made more than 20 days in advance, 100% of the amount paid for the reservation will be refunded.

b For cancellations made between 20 and 10 days in advance, 50% of the amount paid for the reservation will be retained.

c Cancellations made less than 10 days in advance will imply the retention of 100% of the amount of the reservation paid.

  1. Payment terms with campervan rental Spain MC

4.1 The rental price of the camper van must be paid in full one week before the rental start date. Payment must be made with a credit or debit card and no commission will be charged. In the case of short-term reservations (less than 10 days in advance), the client must pay 100% of the rental cost at the time of booking.

4.2 At the time of the return, the customer must pay the exceeded kilometers if applicable, as described in section 6.3.

4.3 In the event that the vehicle is immobilized due to an infraction by the customer, he/she must cover the incurred expenses.

  1. Delivery and return of the vehicle of campervan rental Spain MC

5.1 Before starting the trip, MC will give some basic instructions on the operation of the camper vans. Likewise, a delivery certificate will be prepared in which the status of the vehicle and inventory on board will be described. Both parties must sign.

5.2 When returning the vehicle, the client, together with the MC, will carry out a review and a return certificate will be signed, stating any possible damage to the case.

5.3 The vehicle will be returned with the full tank as delivered. Otherwise, MC will charge the customer the amount of the missing fuel plus 25 euros of management expenses.

  1. Limitations of campervan rental Spain with Mad Campers

6.1 Mad Campers vans are vehicles with a certain age and use, so MC asks customers for a commitment to their care. MC is committed to deliver vehicles in perfect mechanical condition and revised, but given the number of kilometers they have, some occasional breakdawns may occur. That is why it is very important that the customer commits to checking liquids periodically, stopping the vehicle and contacting MC immediately in case of strange noise, smoke, vibration, lights on the dashboard etc. In addition, the customer agrees to:

  1. Do not allow other people to drive the van than himself or those who are expressly authorized.
  2. Do not carry more passengers than those specified in the vehicle documentation and transport any type of pet or animal in the camper without the express authorization of MC. If the client is authorized to transport pets or animals, they must return the camper free of hairs and odors.
  3. Do not rehire or transport people for commercial purposes and any other use that is not included in the contract.
  4. Do not transport any type of merchandise, drugs, toxic, flammable or explosive products or light or use candles inside the vehicle.
  5. Do not give its use to third parties for free or lucrative.
  6. Do not drive the vehicle in bad physical conditions motivated by alcohol, drugs, fatigue or illness, use of medications, etc.
  7. Do not drive outside the roads or in any unsuitable terrain or make an inappropriate use that could damage the vehicle.
  8. Have the vehicle properly parked and guarded when it is not used and protect it from the deterioration of frost, hail or any other atmospheric phenomenon likely to cause major damage.
  9. It is expressly forbidden for the customer to vary any technical characteristics of the vehicle, keys, locks, equipment, tools and / or accessories of the vehicle, as well as to make any modification of its exterior and / or interior appearance, unless express written authorization by the company MC. In case of infringement of this article, the client will bear all the costs of reconditioning the vehicle to its original condition, and must also pay compensation for the immobilization of the vehicle until its total repaired. In case of loss of the keys or the documentation of the vehicle, MC will charge the customer the amount of € 180 + VAT.

6.2. The vehicle must be properly cared for and treated, as well as properly closed. The technical standards must be taken into account, as well as the determining dispositions for the use. The condition of the vehicle must be checked at every refueling, especially the water and oil level, as well as the tire pressure. The customer agrees to check regularly if the rental van is in perfect condition to circulate safely. If the vehicle is damaged as a result of overheating due to low levels of oil or engine coolant, the customer will lose the guarantee in full.

6.3 It is forbidden to smoke in all vehicles and light candles inside. Pet can be brought (only dogs) as long as MC has given his express authorization under his conditions. Cleaning expenses, derived from any breach, will be borne by the customer. Likewise, the latter must assume the expenses derived from the ventilation or the elimination of the smell of tobacco, including the losses generated by the impossibility of renting the vehicle for some time due to this reason.

6.4 In case of checking that the provisions of the previous sections 6.1., 6.2 and 6.3 have been violated, the client may immediately terminate the rental contract, request the return of the vehicle and the customer will be obliged to pay the full price of the lease as well as the expenses mentioned in the sections above.

6.5 Mad Campers vehicles are for exclusive use in the Iberian Peninsula, Spain and Portugal.

6.6 The kilometers are subject to limitation. Rentals include 130 kilometers per day and excess mileage would be charged as follows:

0.3 euros per kilometer exceeded up to a maximum of 250 km / day.
0.9 euros per kilometer exceeded from 250 km / day.
6-11 days: 175 km / day on average
A maximum of 4000 kilometers per month is established.

To see the different types of campervans go to ‘campervans’ here

  1. Behavior to follow in case of accident.

7.1 In the event of an accident, theft, fire or damage, the customer must immediately inform the police and the MC by calling the contact telephone number available from 9 to 23 h (+34622148012).

7.2 The responsibility for the event will never be acknowledged or prejudged, except for the “Friendly Accident Declaration”. The client must obtain all the information from the opposing party and the witnesses, which together with the details of the accident will be sent by the company MC within the specified period. Immediately notify the authorities of the accident if there is culpability of the opposing party. The accident part must be delivered duly completed and signed at the latest when returning the vehicle to the MC company. The document must include the name, address and telephone numbers of the persons involved, their driving license data, the details of the opposite with the name of the Insurance Company and the policy number, the data of any witnesses, as well as the license plates of the affected vehicles.

7.3 In case of theft or robbery of the vehicle, the competent authority shall be reported immediately, communicating it and sending a copy of the complaint to the MC company, together with the vehicle keys, within a maximum period of 24 hours. Otherwise, the insurances and coverages contracted will be without effect.

7.4. Even in damages without contrary, regardless of its seriousness, the client must draft a comprehensive written report for the company along with a sketch. If the client does not prepare the report, no matter what the reason, and thus prevents the insurance company from paying the damages, the client will be obliged to pay the corresponding amount in full.

7.5 Do not abandon the vehicle without taking the appropriate measures to protect it and safeguard it. Contact, if necessary, with the Road Assistance Company contracted with the Insurance Company of the company MC.

7.6 In case of non-compliance by the client of any of these measures, if they are applicable, the MC company may claim from the client the damages and losses caused by the latter’s negligence, including the loss of profit of the company MC during the duration of the immobilization of the vehicle.

  1. Repairs and replacement vehicle.

8.1 The customer will be obliged to stop the vehicle as soon as possible when any warning light indicates an anomaly in the operation of the vehicle, having to contact the company MC or with the Assistance Company arranged by the company MC and only with this, should be directed exclusively to an official service of the chassis-engine brand, unless expressly authorized by the company MC.

8.2 The customer may order repairs that are necessary to ensure safety during operation and vehicle circulation during the rental period. For this, it will only be necessary to have the approval of the company MC. The latter will assume the costs of the repair if it is delivered the original invoices and changed parts, provided that the customer does not respond to the damage according to the order. 10. Damages that affect the tires, windows and lenses of the vehicle that occurred during the term of the lease, which will always and in any case from the customer’s account, are excluded. Likewise, any breakdown and repairs due to defects in the floor, pavement or asphalt are the responsibility of the customer.

8.3 In the event that a repair of this nature is necessary for reasons attributable to the company MC, the customer must indicate without delay to the company MC the flaw in question and grant a reasonable time for repair.

8.4 In the event of any breakdown of the vehicle or the elements of the passenger compartment, the customer must immediately inform the MC company, who will receive the appropriate instructions for its repair.

8.5 In the event that without any fault on the part of the customer, the van suffers a breakdown and remains unused for a period exceeding 48 hours, MC should make available to the customer a similar vehicle if available. In that case, a termination of the contract would be excluded and therefore the new vehicle must be accepted by the customer, without obligation on the part of the MC company to compensate the possible damages caused to the customer.

8.6 In the event that the camper van is severely damaged or it is foreseen that the vehicle cannot be used for a long period of time or must be removed from circulation due to customer’s fault, the MC company may refuse to offer a vehicle of substitution. In this case, a termination of the contract by the client is excluded, who will be obliged to pay the full price of the lease, in addition to the expenses that his/her action would have produced. If the MC company chooses to make a substitution vehicle available to the customer, it may charge the customer for possible expenses derived from it.

  1. Responsibility of the tenant, insurance at all risk.

9.1 According to the principles of full-risk insurance, in case of comprehensive damage, the MC company will exempt the customer from liability for material damage suffered in the vehicle, with a franchise of NINE HUNDRED EUROS (€ 900), which the customer must assume.

9.2 The client, under no circumstances, will be exempted from his/her civil, administrative, criminal or any other kind of liabilities that are the consequence of a sinister or fraudulent or negligent behavior.

9.3 The exemption of the responsibility indicated in section 9.1, will not have effect if the client omits any of the norms indicated in all the points of the clauses 6 and 7.

9.4 The exemption from responsibility of the apdo. 9.1 will not proceed if the client has caused damage in a premeditated or negligent manner.

9.5 Likewise, the client must respond in case of willful or culpable behavior in the following cases:

  1. If the client does not respect the regulations and the current traffic code in the country where it is circulating.
  2. If the damage is due to reckless driving due to the effects of drugs or alcohol.
  3. If the client or the driver, to whom the MC company has left the vehicle, flees in case of accident
  4. If the client, contrary to the obligation established in sec. 7, does not notify the police in case of accident, except in the case that this infraction has not influenced the verification of the reasons for the damage or the scope of the latter.
  5. If the customer infringes other obligations of the apdo. 7, except in the case that this infringement has not influenced the verification of the reasons for the damage or the extent of the latter
  6. If the damages are due to a prohibited use in the sec. 6.1.
  7. If the damages are due to an infraction of the obligation established in section. 6.2.
  8. If the damage has been caused by an unauthorized driver, to whom the customer has left the vehicle.
  9. If the damage was caused by not taking into account the dimensions of the vehicle (height, width, length)
  10. If the damages are due to a breach of the provisions concerning the additional charge.


9.6 The customer will be responsible for all expenses, fees, fines and penalties related to the use of the vehicle, which are claimed from the MC company, except if it is due to causes attributable to the latter.

9.7 If there are several clients and / or drivers, all of them will respond as joint debtors.

  1. Liability of the landlord.

10.1 The company MC delivers the vehicle in perfect condition, having made all the checks and maintenance necessary for its proper operation. It will not be responsible for mechanical failures due to normal use thereof, nor is it liable to the customer or the users of the vehicle for the expenses or damages that may occur directly or indirectly as a result of such failures or breakdowns.

10.2 If, due to force majeure, fortuitous or extraneous reasons to the MC company, the vehicle cannot be delivered on the agreed date, this will not entitle to any compensation in favor of the client, except for the return by the MC company to the client of the paid amount up to that date as rental.

10.3 The company MC does not assume any liability to the customer regarding the car of this that is, as free parking, in the premises of the company MC, or its surroundings, during the rental period of the van.

10.4 The MC company will only respond in a limited way to the foreseeable damages established in the contract, to the extent that an obligation is breached whose fulfillment is of special importance to achieve the object of the contract.

10.5 The present “General Terms and Conditions of Rental” link the parties from the initial moment of making the reservation and are an integral part of the vehicle rental agreement.

  1. Protection of personal data.

For the purposes of the regulations in force regarding the protection of personal data, Mad Campers informs you that the client’s personal data, both those provided for the formalization of the contract and those collected during the validity of the rental services, will be incorporated into a personal data file, duly registered in the Registry of the Spanish Agency for Data Protection, in order to be able to manage the rental services of contracted vehicles, as well as for commercial purposes such as keeping the clients informed of all those offers, products and promotions that may be of interest, either by email or any other equivalent way.

In the case of commercial communications through email or equivalent means and in accordance with the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce, the client grant  his/her express consent for sending advertising through of such medium. This consent may be revoked at any time by request addressed to the following address:

Additionally, Mad Campers informs that, in case of any type of non-payment due to the rental services contracted by the customer, and previous request of payment by Mad Campers, the data related to such non-payment may be communicated to information files on asset and credit solvency, in accordance with the provisions of current legislation on data protection.

You can exercise the rights of access, rectification, opposition and cancellation by written request to the above address.